Even Experts Need a Coach: Em’s Skincare Journey

As many of you know, I’ve been in the beauty industry for over 25 years, and I like to think I know my stuff when it comes to skincare. I’ve spent countless hours helping people achieve their desired skin goals, teaching them how to take care of their skin at home and guiding them through salon treatment programs.

But even after all this time, I learned a valuable lesson: Even experts need a coach.

Last year, after a change in my medication, my skin went through a serious breakout. My jawline and neck were covered in spots and congestion. It had been years since my skin looked this bad – not since my late teens and early 20s (I’m 44 now). I felt frustrated and down about it. Every time one spot seemed to heal, another one would pop up. And these weren’t just a few pimples – we’re talking dozens of whiteheads, blackheads, and large, red, swollen lumps that were sore to the touch. I kept thinking, “Why is this happening to me? I’ve always been so good with my skin!”

Convinced that my new contraceptive pill was the cause, I went to see my doctor.

His response? He offered me acne cream after a single appointment. That didn’t sit right with me. I didn’t have acne. I wasn’t dealing with the typical pimple problem – my skin was reacting in a different way, and it wasn’t being properly addressed. It made me wonder how many people get rushed into using strong medications without proper investigation. But that’s a conversation for another time.

Feeling defeated, I left the doctor’s. Then I was scheduled for refresher training at Katherine Daniels, the skincare brand we use in the salon. I shared my frustration with Donna, the founder of the company, saying, “Look at my skin! I don’t know what to do anymore. Nothing is working!”

Donna sat me down and reviewed my skincare routine. She asked about the products I was using, the frequency, and how I was applying them. Then, she took a closer look at my skin. And here’s the thing: when I was honest with her about my routine, I could see where I was going wrong.

I had become lazy with my routine, skipping steps, failing to update my regimen throughout the year, and—most importantly—I hadn’t had a facial in months. It hit me hard. Even with all the knowledge I had, I had strayed from the path.

This experience made me realise something important: no matter how skilled or experienced you are, it’s easy to lose focus. That’s when you need someone to help guide you back on track. Think about it – even top athletes and successful people hire coaches to help them reach new heights, right?

So, I went home, refreshed my skincare routine, and stuck to the basics. It wasn’t complex or revolutionary. It was just the tried-and-true methods I already knew and shared with my own clients every day. And the results were incredible – my skin completely transformed. Check out my before-and-after photos below.

If your skin is acting up, if you feel like the products you’ve used for years have stopped working, or if you’re overdue for a facial but don’t know where to start – it might be time for a skin coaching session to get back on track.

We offer personalised skin consultations where you can bring in your current products (or lack of them – no judgment here!) and we’ll chat about your concerns. Together, we’ll create a tailored skincare plan to help you get the results you want.

Ready for a fresh start? Call the salon or book online today!