Cookie & Privacy Policy


To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to control cookies

You can control and/or delete cookies as you wish – for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Privacy Policy

By submitting your information with us you consent to the use of that information as laid out below.

1. Introduction

The privacy and security of our clients is important to us. This privacy policy explains how we use the information we collect about you, how you can instruct us how you would like us to handle and use that information, and the procedures that we have in place to safeguard your privacy.

2. The information we collect and how we use it

In order to purchase services from us, we need to know your name, address, email address and a contact number. We gather this information to allow us to contact you efficiently and provide the best and safe service to you. The relevant information is then used by us, and us alone. We do not pass any of your information on to 3rd parties.

We only ever collect information directly from you or from an individual that has been given consent to disclose information about you. (For example, if a family or friend were to book a treatment or purchase a product on your behalf).

If you wish to register for our marketing service you must provide us with your name and email address/mobile number. From time to time we may contact you with offers or information that we feel would be relevant or of interest to you.  We may choose to send you these messages based on treatments or products that you have had with us in the past. You can opt out of this marketing scheme at anytime just email or call the salon.  We will then update your preferences.

We may need to collect relevant medical information from you if the service you are having requires it under our public liability insurance. This information must be kept by us for 6 years after the date of your service. You must be willing to provide us with the relevant medical information for us to be able to provide these treatments safely.

Online bookings: Our online booking system is operated by iSalon Software ltd. They collect your information and pass to us to be updated on our database. You can view their Privacy policy via

3. Our use of cookies on our website.

We employ cookies on website. Cookies are small text files used on the internet for a variety of purposes. We use cookies to make your use of the website more efficient, for example by saving you the trouble of re-entering information. Although the cookie may provide an automated identification of your computer to our workstation, no personal data is stored in the cookie.

You may adjust your computer's settings to block cookies, or to accept them only on confirmation from you. However if you do block Cookies the functionality of the website maybe compromised. Because of the wide variety of browsers and operating systems used by our customers we cannot provide detailed instructions for this, however your browser should contain details in its help facility. Please see our separate Cookie policy for more details.

4. How we protect your information

We do not share your information at any time with 3rd parties.  Your details are kept on our database that is only shared between our 2 salons if you decide to visit both. Otherwise it is kept on a single non public network system at each salon.  The information is backed up daily and that backup is kept in a safe overnight on the premises. This backup is never removed from the salon, and only The Essentials employees have access to it.  Our systems are password protected to each individual member of staff, so we can log who has used the system at what time. If a member of staff is to leave our employment their password and access is terminated on their last day. We do not save any of your payment information at any time.  We do not record our phonecalls.

5. Right to Erasure

We will keep your information and will use it in the ways outlined in this policy for up to 2 years after your last visit to us at either of our 2 salons. If you have had a treatment that requires medical information we will keep this information for 6 years but you will not receive any marketing after 2 years from your last visit to us. After this time you information will be deleted from our database.

6. Sale of business

If The Essentials was to be sold to another individual or organisation your details may be disclosed to the new operators of The Essentials

7. Viewing and updating your details

If you wish to view, change or delete any of the information that you have provided to The Essentials, please let us know by sending an email to

8. Your consent

When submitting your information you will be asked if you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes.

9. Complaints

If you wish to make a complaint or have any issues about the way that we collect, store or use your information you can go to